Conceptions of Crisis Management: The Analysis of Pharmaceutical Companies in Germany, Japan and the United States

Davina Schaetz


Many people today question whether global pharmaceutical companies operate with a universal set standard for crisis management or that cultural values influence their decisions regardless of external pressures. Because of technology, continental borders no longer obstruct intercultural communication. The result of increasing scientific advances leaves no organization impervious to both true problems and false rumors spread by the media. An issue can instantaneously erupt and leak into the public domain before a corporation can confer and manage the issue internally. Crisis management therefore, is essential for both large and small corporations to help them alleviate any potential image damage. Pharmaceutical companies are especially prone to crises because they operate in the healthcare sector. In consideration of this, it is vital for pharmaceutical organizations, no matter where they are located geographically, to prepare for such crisis events. The different methods intercultural pharmaceutical firms used to manage crises are examined in the context of their headquarters' country of origin. Data such as, scholarly journals, news articles, interviews, and books, were examined to assist in compiling of the evaluative case study. The working hypotheses suggests that varying cultural communication styles between Germany, Japan, and the United States, influence crisis management decisions of the select pharmaceutical companies.


Crisis; Management; Intercultural

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